Tag Archives: Customer Service

Your Questions Answered!

Your Questions Answered!

Frequently Asked Questions   Below we’ve compiled your questions. These are the most commonly asked questions, and we believe the best way to retain our customers is through gaining your trust by giving the most in-depth information available possible! How do you keep from getting ripped off? Great Question! To better answer this question we’ve partnered with Las Mecánicas to bring you a FREE auto care workshop that aims at saving you money through education. More on that HERE. Do you ever tell customers they don’t need repairs? Yes! This is what differentiates us from dealerships. We will give a complete list of everything that we see during our inspection, and give a prioritized time line of what needs to be done tailored to the customer’s driving habits. Therefore all of our oil services come with a compr ... read more

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Beware of “Sliders,” and No, Not the Mini Burgers!

You may have heard sliders in reference to adorable bite sized burgers served at your local pub, but the sliders we are referring to are much more menacing than a stomach ache. Sliders, or even Gliders, as they authorities are calling them, are purse thieves that primarily target women, traveling alone, who aren’t paying attention while pumping gas at a station. Who Are They? What many gas station security cameras are catching on film are men pulling their car alongside an unsuspecting victim. The thieves wait until the person is looking the other way, or pumping gas. Then seamlessly they will crouch down below the car window to go unnoticed, and open the passenger side door & pull out whatever property may be sitting on the seat. Thus their nickname, sliders/gliders, because they slide in and out unnoticed. How Can I Protect Myself? A few would be thieves were caught. Some of these incidents can be seen in the video linked below, but more often than not they are too quic ... read more

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Welcome Back Cat!

Welcome Back Cat!

  Welcome Home Cat, We Missed You! For those of you that don’t know, Cat, our esteemed Service Advisor, or prodigal daughter if you will, has returned! Cat worked here for 5 years, and then left us for 5 years. But now she has come to her senses and is back in the office of Dana Meyer Auto Care! Where the heck have you been for the last 5 years? “I’ve been hiding in a dealership parts department. A few Bay Area Volkswagon/Audi dealerships.” We know Cat has had a long term love affair with all things Volkswagon. When she was recruited to help open a new location of a VW service shop we we’re happy for her, but now we are even more excited that she chose to come back to a more sane work environment. Are you glad to be back? “Yes, of course!” What can DMAC customers expect to see change now that you’re the full time service advisor? “What I learned in my ... read more

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